Order Management

How can I cancel or amend my order?
If you wish to cancel or amend your order, please contact our Customer Support team as soon as possible at [e-mail].

For the fastest assistance, we recommend calling us at [phone] or chatting with us via live chat on our website.

While we can’t guarantee changes once your order has been processed, we’ll do our very best to help if the order hasn’t yet shipped.

My product arrived broken/damaged. What can I do?
In the unfortunate event that your product arrives broken or damaged, kindly reach out to our Customer Support team at [e-mail] providing your order number and a photograph of the damage together with your full name and shipping address.

I have not received my order yet, even though the tracking says it's been delivered. What can I do?
If the tracking information shows your order has been delivered and you are unable to locate it, kindly contact our Customer Support team at [e-mail], providing your order number and tracking information together with your full name and shipping address.

Do the prices on the website include tax and shipping cost?
Our website listings do not include tax or shipping cost, this is calculated at checkout and based on shipping location.