Returns & Refunds

What is your returns period?

We accept returns within 30 calendar days of the date on your receipt or shipping confirmation.
🕊️ Holiday returns: Items purchased between November 1 – December 31 can be returned until February 28.

Items marked “final sale” or “non-returnable” are not eligible for return unless defective or where prohibited by law.
Statutory rights in your jurisdiction apply in addition to this policy.

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What condition does my item need to be in for a return?

To be eligible:

• The item must be unopened and unused, unless it’s faulty or not as described.
• You’ll need to provide proof of purchase, such as your order confirmation.
• If the purchase was linked to your SunUV profile, you can retrieve the order there.

No proof of purchase? Send us:

• Your full name and email
• A clear photo of the item
• Any other details (e.g., order number)
  We’ll do our best to help.

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What items can’t be returned?

• Gift cards or store credits
• Personalized or custom-made items (unless defective)
• Perishable or personal-care items once opened (unless defective)

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How do I start a return?

• If you’re returning 1–2 items, you can start your return directly here: start a return
• For larger orders or if you’d prefer help, email us at [e-mail]. Include:
  • Your proof of purchase
  • Supporting photos
  • Your contact details

A Customer Support Representative will reply with detailed instructions.

All refunds are issued to the original payment method.
You can also request an exchange for alternative products of equal value.

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What if I purchased through Amazon?

If you bought your product from Amazon, please contact our Customer Support team providing your Amazon order number. 
🕒 Amazon’s return period is 30 days from the purchase date.

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What if I bought from another retailer or marketplace?

We can only process returns for purchases made directly through the SUNUV Official Store.
If you purchased from a third-party seller, please contact the retailer directly for assistance.

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Can I return a product I received as a gift?

Yes, but proof of purchase helps. If you don’t have it:

• Send us a clear photo of the product.
• Include any details you can (e.g., who gifted it, approximate purchase date, etc.)
  We’ll do our best to assist.

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What if my experience falls outside the standard returns policy?

If your situation isn’t covered under the policy but you’re unhappy with your product, we’d still like to help.
Contact us at:
📧 [e-mail]
📞 [phone] (Mon–Fri, 9am–6pm EST)

We’ll review your case individually and work with you toward a solution.