Shipping FAQs

How can I track my parcel?

If you have an account with us, you can view your order tracking details directly from your account dashboard.
You’ll also receive an email with tracking information once your order has shipped.

If you don’t have an account, you can speak with our Customer Support team via live chat, phone or email us at [e-mail] and we’ll be happy to assist.

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I’m missing an item from my order. What should I do?

It’s not uncommon for orders with multiple items to be shipped in separate parcels, so first check your tracking information to see how many packages to expect.

If something is still missing, contact our Customer Support team with the following details to help us resolve the issue quickly:

• Your order number

• The name of the missing product

• Your full name and shipping address

📩 Email: [e-mail]

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Why does it say my order cannot be shipped to my address at checkout?

If you receive an error at checkout stating that your order can’t be shipped to your address, please email us at [e-mail] with:

• A screenshot or photo of the error message

• Your full shipping address

• The product(s) you’re trying to order

Our Customer Support team will review the issue and get back to you as quickly as possible.

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How can I change the shipping address on my order?

To update the shipping address on an existing order, please contact our Customer Support team:

📩 Email: [e-mail]
💬 Live Chat: Available on our website
📞 Phone: [phone]

🕒 Customer Support Hours (EST)
Monday–Friday: 9:00 AM – 8:00 PM
Saturday–Sunday: 9:00 AM – 8:00 PM
(Excluding public holidays)

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Where does SUNUV ship to?

We ship worldwide! 🌍

Note: Based on your location, sometimes customs fees may be applicable in accordance with local laws. We recommend checking with your local customs office for detailed information regarding potential fees.

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What are your shipping costs?

Shipping cost is calculated at checkout and based on shipping location.