Warranty & Product Support

What is the SunUV warranty period?

All SunUV products include a limited 1-year warranty from the date of purchase.

Who is covered by the warranty?

Coverage applies to the original purchaser of the product bought from this website. In places where transfer limits aren’t allowed by law, warranty rights transfer to the lawful owner.

What does the warranty cover?

Manufacturing defects or malfunctions within 1 year—e.g., issues with materials, workmanship, or normal function. If eligible, we’ll repair, replace, or (in rare cases) refund at our discretion.

What isn’t covered?

• Misuse, improper handling, neglect, or failure to follow instructions
• Unauthorized repairs or modifications
• Normal wear and tear (e.g., scratches, dents) and cosmetic damage
• Damage from accidents, fire, water, or other external factors
• Adverse reactions or discomfort related to individual sensitivity or usage conditions

Does a replacement extend my warranty?

No. The original Warranty Period isn’t extended after a repair or replacement.

How do I start a warranty claim?

Contact us via:

• Email: [e-mail]
• Phone: [phone] (Mon–Fri, 9am–6pm EST, excluding public holidays)
• Live chat: available on our website

What information do I need to provide?

Please share:

• Proof of purchase (date and where you bought it)
• Photos or a short video that show the issue
• A description of the problem, including any error messages
  We may also request a serial number or additional details to help troubleshoot.

No proof of purchase? Send a clear product photo and any relevant purchase details you have—we’ll do our best to help.

Will you try troubleshooting first?

Yes. Our team may guide you through basic troubleshooting to confirm the issue. If it can’t be resolved, we’ll advise next steps for a repair, replacement, or refund (if applicable).

What resolutions are available?

• Replacement: If the issue is covered and can’t be fixed via troubleshooting
• Refund: In exceptional cases where repair or replacement isn’t feasible (at our discretion)

I bought my SunUV product on Amazon. What should I do?

Please contact our Customer Support team and provide your Amazon order number.

I bought through another retailer or marketplace. What should I do?

Follow that seller’s designated process for warranty claims. If you need help finding it, reach out to our team and we’ll point you in the right direction.

Do I have to pay shipping for a warranty claim?

This can vary by case and region. Start a claim with our team and we’ll confirm any shipping steps or costs before you proceed.

Does this warranty affect my legal rights?

No. Nothing in our warranty limits your mandatory consumer-protection rights under the laws of your state or country of residence.

Where can I read the full warranty terms?

See our full Limited Warranty Policy here: Limited Warranty Policy – SUNUV® Official Store